Order processing and shipping
While every effort is made to maintain inventory for each product we offer, from time to time we may be out of stock. In the event that the item is out of stock, we will notify you by phone or email of the revised shipment date. You will be offered an alternative, and if necessary, the possibility of canceling the order. We reserve the right to limit the quantities available for sales or special sales.
Delivery delay
Orders are normally dispatched within 3 business days from the date of payment confirmation for your order. We team up with the best logistics companies in Canada to have your purchases delivered to your doorstep. The standard delivery time varies between 2 and 8 working days depending on the delivery area.
Tracking number
We will email you a tracking number as soon as the merchandise is shipped. You can track your package, with this tracking number, on the carrier's website that we have chosen.
Risk of loss
Any purchase of merchandise made on Matelas Matelas is concluded under a shipping contract. This means that the risk of loss and the right of ownership in the goods pass to you when we hand over the goods to the carrier. Final sale Some of our items are on
They cannot be exchanged or refunded. The manufacturer's warranty always applies to the products. If the product is defective or damaged, we will send you the parts or replacement for the same model only.
Acceptance of an order
Receipt by email of the confirmation of an order does not automatically mean that we have accepted that order and is not a confirmation of commitment to sell the products mentioned. We reserve the right to cancel an order (including an accepted order) if the price or if the information on the website is incorrect. If we cancel your order, you will be notified that the order has been canceled and refunded to the original payment type. Matelas Matelas does everything in its power to ensure the greatest accuracy on the site. However, we cannot guarantee that the description of the products, the price or any other content of the website is accurate, complete, reliable, up-to-date or free of errors.